Frequently Asked Questions

Q: Can I buy a package for a gift?
A: Yes. The winning bidder can transfer the package to another person but they must provide all of the contact information (email, mobile phone, home phone, and address) for that person immediately after winning. Make sure to put this in the "NOTES" area located on the PayPal invoice before completing the payment process. The photo I.D. and winning certificate presented at will call must match, or the package cannot be retrieved.

Q: How will I know where to go when I arrive at the concert?
A: Winners will receive an email prior to the concert giving them all of the details on what time to arrive, where to go and how to pick up tickets at Will Call. Winner MUST supply CELL NUMBER as well. Make sure to put this in the "NOTES" area located on the PayPal invoice before completing the payment process.

Q: Do I need to provide my guest's name and contact information?
A: No.

Q: Is bidding open internationally?
A: Yes, bidding is open internationally.

Q: I've won the auction! What happens next?
A: A representative of Jack Johnson Music will contact the winning bidder via email to congratulate him or her as well as confirm the payment amount and payment instructions. PAYMENT MUST BE IN U.S. FUNDS VIA PAYPAL and received within three (3) business days of the close of the auction.

Q: What are the accepted methods of payment?
A: ALL TRANSACTIONS MUST BE IN U.S. DOLLARS. We are accepting PayPal only for this auction.

Q: Will a receipt be provided?
A: Yes, a receipt for the final bid amount paid will be provided.

Q: Is there sales tax?
A: No. Sales tax will not be charged.

Q: Is this purchase tax deductible?
A: Please contact your personal tax advisor for information on this issue.

Q: When can I expect to receive the electronic winning certificate?
A: Barring unanticipated circumstances, the expected delivery time is 3-5 days after final payment is received and acknowledged. An accurate and current email address and cell number will be required before payment is considered "received and acknowledged." Make sure to put this in the "NOTES" area located on the PayPal invoice before completing the payment process. More Questions? Use the "Ask the seller a question" link above The contents and composition including layout, look and feel and coding on this page or any auction listing page, About Me Page, disclaimers, Frequently Asked Questions (FAQ's) in whatever form or manner either graphic, text, or digital format or presentation of any language either actual or digital are the property of Jack Johnson Music or the other copyright holders represented hereon and may not be copied, reproduced, duplicated, paraphrased, in whole or part for any purpose or reason whatsoever whether online or in a physical manner including storage to a computer system or storage device of any kind for republication or dissemination without the express written consent of Jack Johnson Music. To violate this copyright protection is illegal and Jack Johnson Music will pursue such violations vigorously.

Terms and Conditions

• A successful background/security check may be required before the experience can be fulfilled.
• You agree, warrant and represent that you will not in any way advertise, promote, market, or utilize Jack Johnson's name, likeness, voice, photo graph, signature or image in any manner, for any reason at any time without the prior written consent of Jack Johnson, in the use of commercial sale, auction or exhibition.
• Jack Johnson Music, the auction manager, is merely performing a management service on behalf of and at the direction of the selling party and as such is not responsible for any errors or omissions or for any warranties or guarantees either explicit or implied herein.
The purchaser/high bidder agrees to pay within 3 business days of the close of the auction. United Way will receive 100% of the winning bid on this item. The winning bidder will receive, in exchange for payment of the full bid price to the seller, the item described herein, under the terms described herein.
• All bids are binding.
• All bids are in US dollars.
• Eligible bidder must be at least 18 years of age. Please make sure you adhere to any age restrictions that the venue may have.
• The winning bidder is responsible for their own transportation to and from the experience.
• This auction does not include any items or services that are not detailed above.
• Please note that shill bidding is neither allowed nor tolerated. This practice is illegal and carries legal consequences in many areas. Per eBay's help pages, "shill bidding is the deliberate placing of bids to artificially raise the price of an item and is not allowed."
• Jack Johnson Music reserves the right to block a bidder for any reason including but not limited to, feedback, non-paying bidder, bid retractions, and recent bid history.
• Your participation in this auction constitutes acceptance of these terms and conditions.
• Please note that due to the nature of high profile auctions, we have occasionally experienced attempted fraud through the use of second chance offers. If you are contacted by anyone other than a Jack Johnson Music representative about this experience or experiences similar to this, please contact us immediately via "Ask the seller a question" link above.

About eBay for Charity: A charity fundraiser platform that keeps on giving, eBay for Charity has raised more than $725 million for over 30,000 nonprofit organizations in the United States and abroad. The platform launched in 2003 and has helped nonprofit organizations architect and implement fundraising ideas and charity auctions that engage over 167 million active buyers. The program gives online users from all over the world a chance to make a difference by shopping, selling, or donating on eBay. eBay for Charity and PayPal Giving Fund, a nonprofit partner, screen and certify participating nonprofits as well as process the donations from charity auctions. From celebrity souvenirs to novelty items, eBay for Charity has proven its versatility as a premier charity fundraiser platform. Learn more at www.ebay.com/charity.